If there is one thing that most consumers absolutely despise it would be waiting in a shop while anything from an automobile to a computer was repaired. Even if they’ve made an appointment, the wait time is something they resent in an already overloaded schedule. For this reason, mobile repair services are in greater demand than ever before. If you are in the process of starting a mobile repair service, the following tips can save you valuable time and effort. After all, your time is valuable too!
1. Issue Smartphones to Your Mobile Team
While many of your service calls will have been scheduled, there will always be that one emergency call that comes through. Since your team is out on the road with smartphones, you can always track them with a GPS locater to find the one nearest the client in need of emergency service. This is especially useful for businesses with outsourced repair teams in more than one city or state. Even if your dispatcher isn’t familiar with the area, the GPS locater will provide the nearest driver to the customer who needs service.
2. Establish a Mailbox Address
This is especially useful if you don’t have an actual physical address for your business. Often a repair service outsources repair calls for certain cities in which they aren’t located. Therefore, they need to establish trust with an actual address from which to operate locally. One company, physical address has been in operation for almost a decade now and has provided physical addresses in states like Georgia, Idaho and California through which businesses have been able to register and also to receive checks and other mail pertinent to service within their respective locations.
A virtual mail address might be needed to receive signed contracts which can then be scanned and saved in a client’s digital folder. This will actually be a physical location in which there is a mailbox with an address in that city. Any mail virtual scans are saved to a client’s file which makes it easier on the repair team as well as you in the home office, even if you are located in another state.
3. Provide Credit Card Readers for Each Smartphone
We are living in the age of digital technology, so it is important to know that most people rarely carry enough cash to pay for the repair service and few people write checks anymore! Most people have credit and debit cards they use to pay bills and so it is imperative that each truck or van has a credit card reader assigned to that mobile phone. In this way, you can take more calls without inconveniencing customers in need of your services.
It is amazing to see just how many ‘local’ services are actually provided by out-of-town businesses. This is often the case with IT service calls as most of their repairmen are outsourced contractors. Even if your company is a service provider located in Anchorage, Alaska, you can provide repair services literally anywhere in the country with a mobile fleet.
These tips should help you manage a mobile repair service so that you can continually expand your coverage areas. Just remember to register your business within each state you intend to serve, and with sufficient service reps in each area, you can expect exponential growth.